Frequently asked question

What are the differences between CFDs and traditional trading?

In traditional trading, you buy and own the underlying asset. In CFD trading, you speculate on the price movement without ownership. CFDs often offer leverage, which is typically not available in traditional trading. CFDs also have lower transaction costs in many cases.

What are the benefits of trading CFDs?

CFD trading offers several benefits, including leverage, which allows you to control larger positions with a smaller amount of capital. It also provides access to a wide range of markets, including forex, stocks, commodities, and indices. CFDs offer flexibility, allowing you to go long or short, and often have lower transaction costs compared to traditional trading.

What is CFD trading and how does it work?

CFD trading, or Contract for Difference trading, allows you to speculate on the price movements of various assets without owning the underlying asset. You enter into a contract with your broker, and the difference between the opening and closing price of the trade determines your profit or loss. This allows you to trade on both rising and falling markets.

What will happen if I experience a problem while trading?

If you encounter any issues or have questions, we encourage you to reach out to our 24/5 customer support team. They are available to assist you with any concerns and can be contacted via live chat, email, or by requesting a phone call.

What happens if I have no free margin left in my account?

If your account has no free margin remaining, your positions will be stopped out. Typically, positions will be closed if the margin percentage falls below 20%.

What is the difference between my balance, equity, margin, and free funds?

These four values give you insight into the available funds in your account. The balance is the amount you have in your account, excluding any profits or losses from open trades. Equity, on the other hand, represents the total value of your account, including profits and losses from open trades. Margin refers to the funds required to safeguard your account from potential liquidation, while free funds are the available funds that can be used to open new positions.

What assets can I trade?

The smallest position you can open is 0.01 lots on FX and Metals. You can find this by selecting the Info button in the Watchlist. For non FX and Metals markets, please click the Info section for the specific minimum order.

What is the smallest position size I can trade?

The smallest position you can open is 0.01 lots on FX and Metals. You can find this by selecting the Info button in the Watchlist. For non FX and Metals markets, please click the Info section for the specific minimum order.

What leverage do you offer?

The maximum leverage settings vary according to the instrument you are trading. We offer 400:1 leverage for Forex Majors, 200:1 leverage for Indices and Gold, 100:1 for Forex Minors and Metals, up to 50:1 for Cryptocurrency pairs, and 10:1 for Equites.

What are the Base Currency options for Trading Accounts?

When opening a Trading Account, clients can choose between USD, GBP, or EUR as the baseline currency.

How can I open a Mamonex Account?

To open a live account click “Login / Sign Up” and select open a account. Next, enter your details and upload the required documents.

How many Trading Accounts can I open?

There’s no limit to how many Demo Accounts clients can open. Clients can have up to 6 live trading accounts.

How can I start trading?

To open a live account click “Login / Sign Up” and select open a account. Next, enter your details and upload the requiredOnce you deposit is available in your trading account, open the trading platform on desktop or mobile, select the market and begin trading. documents.

How long does it take to process identification documents?

If all information is provided correctly, your account can be processed instantly. If this requires manual processing our team at Mamonex may take between 24 to 48 hours to verify and process identification documents.

Can I trade using a Demo Account?

Yes, we provide free Demo Accounts that replicate the same market conditions as our Standard Live Trading Accounts. These Demo Accounts are designed to help traders practice their strategies and familiarize themselves with the Mamonex Platform, without the need to use real funds.

How do I open a demo account?

To open a demo account click “Login / Sign Up” and select create a demo account.

How can I deposit funds to my account?

To deposit funds, simply log into your Mamonex account and select the ‘Deposit’ option from your user dashboard, and choose your preferred deposit method.

Can I deposit funds using a credit or debit card?

Yes, depending on your region, you may deposit funds using a credit or debit card through our third-party payment processor.

What methods can I use to deposit?

Currently you can deposit using Crypto, Bank Transfer or any of our local payment methods.

Can I deposit funds via Crypto?

Yes, Crypto is our recommended payment method for deposits. It is also the fastest option to deposit funds. We offer a wide range of crypto options such as ETH, USDT ERC-20, USDC ERC-20, USDT TRC-20.

How do I place orders on the trading platform?

You can place orders by opening a new order window, selecting the product, entering the order type (market or pending), specifying the volume, and setting stop-loss and take-profit levels. One-click trading is also available for quick order execution.

How do I customize my trading platform?

Our trading platforms are highly customizable. You can adjust chart layouts, add or remove indicators, create custom templates, and set up personalized alerts. Refer to our “education” section on our website for more information.

Are mobile trading apps available?

Yes, we offer mobile trading apps for both iOS and Android devices. These apps allow you to trade on the go, monitor your positions, and access real-time market data.

How do I download and install the trading platforms?

You can access our trading platform directly from our website. You can also access it via your mobile by downloading our Mamonex trading app.

Why should I become an IB for Mamonex?

Becoming an IB with Mamonex lets you earn commissions by referring traders. With access to marketing support and resources, you can grow your income by expanding your client base. It’s an easy way to generate revenue by partnering with a trusted brokerage in the market.

What are the costs associated with joining the IB program?

There are no fees to join the IB program at Mamonex.

How do I become an Introducing Broker?

To become an Introducing Broker, create an account and login to your client portal. Fill out the online application under the IB section and our team will review your application.

What is the Mamonex Introducing Broker program?

The Mamonex Introducing Broker program allows you to earn money by introducing new traders to our platform. You'll receive support to help you bring in new users and earn rewards for every person you refer. It's a great way to earn while assisting others in becoming part of our trading community.

How does the refer a friend program work?

Refer a friend to register with us using your unique link in your account portal, if they meet the required trading conditions within the first 30 days, you will be eligible for the promotion bonus and this is automatically sent to your account.

Can my rebate tier increase?

The rebates are initially set by your initial deposit, and can increase based on your daily account balance.

What tiers are available for the rebates?

Yes all promotions are in USD, and will be converted to the base currency of your account.

Are rebates offered on specific products traded?

Yes, rebates only apply on all FX, Gold, and Silver trades.

What are rebates and do all traders receive them?

Rebates are a specific dollar amount you will receive for each lot you trade. Your tier is determined by your initial deposit amount. Yes, all Mamonex traders are eligible for this rebate.